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Systems Support Users
Group Minutes |
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Systems Support Users
Group Minutes |
Present: Kathy Beal, Erin Dwyer, Tom Fowles, Julie Goodlick, Shawn Hayes, Eric Hodges (Chair), Deann Moran, Shirley Murphy, Dudley Roach, Tim Szerlong, Linda Thomas, Ari Turetzky, Tina Wright, Cheryl Young
Absent: Connie Barling, Bill Cummins, Shannon Covey, Brian Hamrin, Bart Lytel, Daniel Manson, Ballard McCleskey, Carmen Plummer, Donna Simms, Jane Vorhies
Announcements
User Group Membership. Bob Aaron will be replacing Daniel Manson, who is leaving the University to take a position at Bradley University, in the Users Group. Tina Wright from Parking Services is a new member of the group.
Meeting Maker Upgrade. The University will be upgrading Meeting Maker (MM) in July and August, probably doing the work on the weekends with a Monday prompt for users to download. The new features include an option to auto reply to meeting requests, a pocket PC conduit (the Microsoft version of the Palm Pilot), and a web client. Also new clients may be added at this time at no cost; advise Jane Vorhies regarding new clients. Users will also need to ensure that they've been on-line recently before the upgrade occurs (this ensures that their calendar has been uploaded to the server).
New Inventory Process. Property Control will be removing inventory tags from certain kinds of tech equipment (e.g., printers under $500, PDAs, monitors, external disk drives). Users need to keep track of the Property Control numbers on the tags. Systems Support will use these numbers in creating a new inventory that they will maintain with new tags. They suggest putting post-it notes, with the old Property Control number on them, on the tech equipment.
Windows Workshop. Apparently the recent workshops went well and nearly everyone has participated. Incidental evaluations indicate that some people learned more than others, supporting the proposal that designing beginning, intermediate, and advanced versions of future classes would be a good idea.
Meeting Briefs. Minutes will no longer be disseminated to all committee members. They will be posted to the Web site by Eric Hodges for all users to peruse.
Training Sessions.
The Users Group brainstormed for ideas of needed training sessions, concentrating on those that would supplement or follow FTSS basic training and not duplicate training. The following ideas and issues related to training sessions emerged from the meeting and will be discussed in more detail at future meetings:
1) Define basic vs department training, i.e., new employee orientation to complement FTSS and that specific to the department
2) Tips—a session on various kinds of tips to better utilize tech options
3) File organization, including E-mail files
4) Tips on mail merge (separate session from general Tips session)
5) Database management
6) Customizing desktops
7) Basic troubleshooting, i.e., newsletter articles, departmental liaisons, etc.
8) TAPS—payroll/personnel mainframe system
9) Queries on QMF or Warehouse or Access.
10) RightFax – maybe not need a training session but put possible uses in the newsletter so as to see if there is interest in usage
11) Visio, a smaller and much less inexpensive type of program than AutoCad. Does organizational charts and rudimentary drawing
12) Using search engines
Skills Inventory. The Users Group discussed conducting a skills inventory to determine just how much each user knows—more of a inventory for personal rating.
Future Discussion Items
Long term needs for conferencing interactively, both visually and aurally, through computer technology (i.e., Net Meeting and WebX).
Meeting brief prepared by
Cheryl Young & Kathy Beal