Published: 12/12/2006

Starting this week, Altiris, our workstation management suite of products, will begin a more public rollout.  Specifically, we will install the Altiris Agent on each supported computer.  The agent serves as the gateway between the Altiris servers and each computer.  A few of the immediate benefits realized from this installation include:

• New remote control software: NetMeeting will be replaced with Carbon Copy.  Carbon Copy will allow both you and the technician to have simultaneous access to the computer when troubleshooting problems, a substantive improvement over NetMeeting

• Platform to install application patches (in addition to the Windows patches we already install)

• Platform to upgrade from Windows XP to Windows Vista

• Integrated Help Desk environment: Integrates ticket history with hardware configuration, real-time troubleshooting tools and call history

Predictive and proactive monitoring tools:

• Hard drive error reporting

• Overheating notification

• Automatic ticket generation when certain computer errors occur

• Memory size changes

• Chassis intrusion notification